Analysis of Stolls Essay, On Classrooms, With and Without Computers :: Education Teaching

Analysis of Stolls Essay, On Classrooms, With and Without ComputersClifford Stolls essay On Classrooms, with and without Computers discusses the role computers play in the modern classroom. Although the theme is non directly stated at the beginning of the piece, it soon becomes apparent that Stoll believes that computers do not have the ability to give a person, especially a child, a complete education because only human beings give the bounce teach the connections between things. He uses a style of asking questions and then answering them himself, which works considerably because it causes the reader to think about the topic before Stoll presents his own argument. It also keeps the essay organized, although it makes the text seem choppy at times. His tone is educated, though sometimes sarcastic. The audience that he writes for would analogously be parents, teachers, and other people concerned about quality education and they are also wishly to be clean educated people themselv es. The essay is based on the warrant that computers have inherent limitations that should not be ignored. In order to support his claim of fact, Stoll uses cardinal ideas. The first support claim questions the value of the information the children are receiving from computers. An example Stoll uses is a Computer-Using Educators conference when a speaker pointed out the amount of research a computer crumb generate. One teacher remarked that the printed pages were worthless in a classroom without a great deal of sorting and working. Audience members unfamiliar with computers would realize with this situation, although a technologically advanced group might be experienced enough to cut down on extra work. Either way, it implies that more hairsplitting methods might work better.Stolls second support claim discusses how people view computers. In American school systems computer classes are replacing other classes like home economics and drivers education. Logical thinkers would be p ersuaded that emphasis on computers is shortsighted. When David Thornburg, director of the Computer-Using Educators conference, says that soon students will not need to use library because of the information they can get at home on the Internet, Stoll expresses disbelief at the notion. Educated people accustomed to learning in several different ways would admit with the idea that there is more to learning than this one resource.Stoll also uses the learning styles of children to support his claim. There is a physical side of education that cannot be phoney on screen, and a persuasive point that he makes is that by encouraging inquisitiveness in all of the areas of education children will have a broader primer coat on which to learn.Analysis of Stolls Essay, On Classrooms, With and Without Computers Education TeachingAnalysis of Stolls Essay, On Classrooms, With and Without ComputersClifford Stolls essay On Classrooms, with and without Computers discusses the role computers play in the modern classroom. Although the theme is not directly stated at the beginning of the piece, it soon becomes apparent that Stoll believes that computers do not have the ability to give a person, especially a child, a complete education because only human beings can teach the connections between things. He uses a style of asking questions and then answering them himself, which works considerably because it causes the reader to think about the topic before Stoll presents his own argument. It also keeps the essay organized, although it makes the text seem choppy at times. His tone is educated, though sometimes sarcastic. The audience that he writes for would likely be parents, teachers, and other people concerned about quality education and they are also likely to be fair educated people themselves. The essay is based on the warrant that computers have inherent limitations that should not be ignored. In order to support his claim of fact, Stoll uses tether ideas. The first sup port claim questions the value of the information the children are receiving from computers. An example Stoll uses is a Computer-Using Educators conference when a speaker pointed out the amount of research a computer can generate. One teacher remarked that the printed pages were worthless in a classroom without a great deal of sorting and working. Audience members unfamiliar with computers would sympathize with this situation, although a technologically advanced group might be experienced enough to cut down on extra work. Either way, it implies that more distinct methods might work better.Stolls second support claim discusses how people view computers. In American school systems computer classes are replacing other classes like home economics and drivers education. Logical thinkers would be persuaded that emphasis on computers is shortsighted. When David Thornburg, director of the Computer-Using Educators conference, says that soon students will not need to use library because of t he information they can get at home on the Internet, Stoll expresses disbelief at the notion. Educated people accustomed to learning in several different ways would grant with the idea that there is more to learning than this one resource.Stoll also uses the learning styles of children to support his claim. There is a physical side of education that cannot be sham on screen, and a persuasive point that he makes is that by encouraging inquisitiveness in all of the areas of education children will have a broader butt on which to learn.

Sherlock Holmes :: Essays Papers

Sherlock Holmes Sir Arthur Conan Doyle, as many know, is the prestigious author and creator of the sharp witted, fictional character of Sherlock Holmes. However, he had written on typefaces former(a) than that of his brilliant mystery stories. For example, he wrote historical novels such as The White Company, Sir Nigel, and Micah Clarke. There were many events in Sir Arthur Conan Doyles life that had a direct answer on why he became a writer and the subject matter that he wrote on.He was born in Edinburgh in May of 1859. His mother bloody shame was Irish, and could trace her ancestry back to the famous Percy family of Northumberland and from there to the Plantagents line. As a result of this fact, the young Conan Doyle was introduced to many tales that reeked of historical knowledge, which gave him a good viewpoint to later write such novels as the ones listed earlier.Life was fairly difficult for the young Arthur Conan Doyle. He was one of ten children, who were rais ed on the meager income of a civil servant, his father, Charles. Charles Altamont Doyle was the son of John Doyle, a famous caricaturist. Charless brothers, which would be Conans uncles, all had made a name for themselves James wrote The Chronicles of England Henry became the theatre director of the National Gallery in Dublin and Richard became famous for being an artist. With all of this fame and appreciation for the arts that was floating around him, it is no wonder that Conan Doyle grew up to fail a writer.Charles Doyle had a few artistic talents as well, but chose only to use them as a spare time leisurely thing to do. excessively this, he had also lost his drive to work, which in turn resulted in the loss of his post in the Office of Works in Edinburgh. He soft began turning to alcoholism as a means to drown his sorrows, which caused his epilepsy to become slowly worse. He was put in an institution for the last few days of his life until he died in 1893. The alcoho lism of his father affected Conan Doyle very significantly. Conan decided to leave the exact details of this crisis out of his autobiography Memories and Adventures, but the subject of alcoholism was not taken lightly in his later fictional stories.

Essay on Adas Metamorphosis to Independent Woman in Cold Mountain

adenosine deaminases Metamorphosis to Independent Woman in Cold Mountain   As Ada arrives at Black Cove, she and her father are completely unprepared for a life of independence. The ride there becomes the first of their problems. A new horse and hack were purchased for the trip, but that was their first mistake. The rain fell aslant, coming at their faces so that the top of the carriage did little good in sheltering them from it (55). Monroe, Adas father, had no idea on how to get to Cold Mountain, and At each fork, Monroe simply guessed at the route they ought to take (55). Adas life in Charleston was one of aristocracy. She enjoyed balls, parties, and suitors, none of which helped her in all way at Black Cove. Ruby comments that she could only marvel at the lives so useless that they required missing sleep and paddling about on a river for pleasure (144).   Rubys arrival helps Ada immensely. Without Rubys help the garden would never me more than weeds that Ada could not name and had neither the energy nor the heart to affair (28). Ruby was constantly planning...

Iroquois Essay -- essays research papers

Nothing is so fundamental yet so important to the freedoms we enjoy as Americans as the United States Constitution, which guarantees our right to do and say as we please so long as it does no harm. The Iroquois Federation preamble describes the purpose of the government bewilder up by the government in their statements the emphasis is placed on perfect peace for the welfare of the people. Their focus was fighting for, the liberty of the people. Among the Indian nations whose quaint seats were within the limits of our republic, the Iroquois have long continued to occupy the most conspicuous position. The Iroquois flourished in independence, and capable of self protection, long after the new Eng add and Virginia races had surrendered their jurisdictions, and move into the condition of dependent. Nations they now stand forth upon the canvas of Indian history prominent alike for the wisdom of their civil institutions of the league.Only the Iroquois had a system that seemed to outfit most of the demands espoused by the many parties to the debates the Iroquois certainly have a considered the influence on the drafty of our own constitution, and we present day Americans owe them a in truth large debt.At the time of the founding of Iroquois League of nation, we have only the early stories, which was passed down from generation until such time as a pen language existed. We only have stories that were passed down form generation to generation until such time as there was a written language and interprets on hand(predicate) to record that early history.Early explores and colonist found the Iroquois well establish as they had been for many generations with a democratic government, with a form at godliness that acknowledged a creator in heaven with a strong sense of family which was used on, and controlled by their women.In 1744 an Iroquois leader, Canassatege, had an idea. In presenting the idea to his assembly, he complete that no one was listening to what he had t o say. He suggested that they should form an umbrella group that consisted of thirteen colonies. The thirteen colonies were derived from the thirteen cousins of the Iroquois people.He mentioned each colony could handle his authority and the thirteen colonies could speak to each with one voice. Many years later the United States family developed this idea... ...ded for quick land acquisitions on order to attend to the interests of the restless white frontiersmen.Working the legal structures of the United States as well as through demonstrative activities, the Iroquois nations are trying to regain some of their land and protest their rights. They are people with tremendous sense of endurance and inner strength. Their persistence as a viable and cohesive culture is a secretary to human values that have meaning in spite of persecution and defeat, by a military strong culture. The league of the Iroquois lives on a testimony to freedom, for every last(predicate) that care to examine it. Its spirit endures as a vision and a good for betterment of mankind.ReferencesLathom, Earl The Declaration of Independence and the constitution. Revised Edition- Copyright 1956 www.law.ou.edu/hist/iroquois.htmlGuide Jr., Donald A The Iroquois and the founding of the American Nation. Copyright 1977Morgan, Henry Lewis League of the IroquoisThe American Journey

Media Essay -- Papers

Media Essay The rallying cry quiz possibly originates from the Latin word Qui es? marrow who are you? it was also used to define a droll or eccentric person. Later it came to mean a practical joke, we therefore know the word quiz is of an uncertain origin. Wireless radio shows first became popular in 1934, it bro8ught with it a strange new curriculum called The Symingtons soups film star competition programme. This was the first quiz show broadcasted and proved to be very popular. Contestants would follow on screen instructions, write down answers and send them in to the show netners accredited vouchers for powdered soup. The BBCs first quiz is believed to be on the childrens hour programme in November 1937. Called regional round the position of authority was taken by uncle Mac. A correct answer from one lad was rewarded with the compliment thats absolutely wizard. Very soon after this the first BBC quiz for adults was broadcast and was called Tr ans-Atlantic quiz. In 1955 ITV organize a large number of quiz shows that became popular such as take your pick and double your money. However in the 1970s and 80s limits on accolade money were imposed by TV watchdogs and the maximum prize would be the equivalent of a small car every four shows. Therefore if more(prenominal) questions resulted in too many miniss being won, then the pre-recorded shows had to be screened out of sequence to space out the big prizes. In the 1990s the birth of quiz shows with colossal amounts of money such as who wants to be a millionaire and the weakest link became popular, some people criticise these are making the nation greedy by crack hu... ...erent occasions and for the first few times it is enjoyable to watch however after that it just becomes repetitive and boring. I feel that the possible million whip prize money is a very unique selling point as there are no other shows where u can win that much in one sit ting. Yet I dont feel that the show would be as interesting without that much prize money. For how long the show has been on and the amount it could have devoted away it has only handed over one million overcomes four times. Seven people have viewed the million pound question but decided not to risk it and have simply left with 500,000. Overall throughout 344 shows and 15 series they have only given out 40 million pounds which isnt much considering over the years they might have had to pay out much more if everyone achieved the million pound memorialise?

Media Essay -- Papers

Media Essay The word quiz possibly originates from the Latin word Qui es? meaning who are you? it was also used to define a curious or eccentric person. Later it came to mean a practical joke, we therefore know the word quiz is of an uncertain origin. Wireless radio shows first became public in 1934, it bro8ught with it a strange new programme called The Symingtons soups film star competition programme. This was the first quiz show broadcasted and proved to be actually popular. Contestants would follow on screen instructions, write down answers and send them in to the show winners received vouchers for powdered soup. The BBCs first quiz is believed to be on the childrens hour programme in November 1937. Called regional round the position of authority was taken by uncle Mac. A correct answer from one lad was rewarded with the compliment thats abruptly wizard. Very soon after this the first BBC quiz for adults was broadcast and was called Trans-Atla ntic quiz. In 1955 ITV formed a large number of quiz shows that became popular such(prenominal) as take your pick and double your money. However in the 1970s and 80s limits on take account money were imposed by TV containdogs and the maximum prize would be the equivalent of a small car every four shows. Therefore if more questions resulted in too many miniss being won, then the pre-recorded shows had to be screened out of sequence to space out the big prizes. In the 1990s the birth of quiz shows with huge amounts of money such as who wants to be a millionaire and the weakest combine became popular, some people criticise these are making the nation greedy by offering hu... ...erent occasions and for the first few times it is enjoyable to watch however after that it just becomes repetitive and boring. I life that the possible million pound prize money is a very unique exchange point as there are no other shows where u can win that much in one sitt ing. Yet I dont feel that the show would be as interesting without that much prize money. For how long the show has been on and the amount it could pass given away it has only pass on over one million pounds four times. Seven people have viewed the million pound question but decided not to risk it and have simply left with 500,000. Overall throughout 344 shows and 15 series they have only given out 40 million pounds which isnt much considering over the long time they might have had to pay out much more if everyone achieved the million pound mark?

Moneyball

At its core, the guard moneyb every(prenominal), to me, is about leadership and overcoming resistance to change to create a sustainable competitive advantage. In Moneyb all told a virgin General Manager challenges a traditional industry with a new paradigm. He successfully deals with the resulting resistance from the more tradition oriented employees. In the teddy of the Oakland As this has led to a substantial competitive advantage through lower costs (their payroll goes down) and improved output (the have a higher voice of produces) which leads to an increase in return (average cost of a run is among the lowest in baseball).This represents a major learning to me, it means that I admit to be prep ard to challenge the conventional wisdom by being innovative in a traditional company or industry. At the selfsame(prenominal) time it is not enough to be scarcely innovative, you need to be the renewing champion and overcome resistance. Baseball particularly seemed like a very tr aditional environment which allowed Billie domed stadiums radical innovation to lead to significant competitive advantage. His success is achieved through three major achievements 1) He uses innovation to create a different perspective on a particular market. ) He creates competitive advantage by using his innovation to pick his resources in a different way. 3) He further enhances his advantage by building organizational capability around the new approach he has created. Question 1 What is the best way to think out of the box in a particular situation, business or market to come up with the innovation that exit change allthing. It was my belief that a different perspective on a particular situation can be created by using imagination, intuition and creative thinking on top of accepted wisdom.In Moneyball, a new breakthrough approach is achieved through pure technology and in detail statistical analysis. billy goat Bean uses the power of statistics to uncover relationships in ind ividual and organizational performance. At the same time, those objective indicators and statistics, in and of themselves, were not the keys. He was able to find (and proof) those measures that are legal indicators of future successful performance. He managed by using the serious empirical data. This makes me wonder if rigorous statistical analysis (i. e. ike sabermetrics in baseball) can be use in any industry or situation to determine the factors most associated with true value to the company. The old way of evaluating players was based on naked affectionateness observation and using 5 measurable indicators, which turned out to not be really connected to future performance. As a consequence the book also teaches me to be very careful not to attribute the wrong cause to a result. In any future position I should attend for the practiced on statistics that help me zero in on a couple of key attributes closely related to success.In recent years thither are several(prenominal) co mpanies that have used technology and statistical analysis to change the game even in old fashioned industries (Amazon, Capital One, etc). It seems to indicate that almost every market is ripe for such an approach. The secret, as Moneyball shows, lies in finding those factors that are linked to the desired outcome versus those metrics that have traditionally been considered as the right ones for an industry.In the case of baseball it took years before those new ways of measuring performance came through, and even then most of the establishment (the old management) scoffed at them. It took the right way of measuring combined with the right dose of persistence to cause a breakthrough. Question 2 What is the best way to evaluate genius ? The talent evaluation approach in baseball relied on personal scouting (a subjective analysis) using some measurable factors (like foot speed) but which are not proven indicators for future success.In business, talent is also evaluated through observa tion, which is largely a subjective approach (employee xxx is a team player and has the right view) combined with some measurable KPIs (key performance indicators) which are often not directly linked to an employees contribution to the value creation in the company. Money ball begs the question if there is a way to exploit the inefficiency of current performance evaluation systems by implementing a novel, fact based, employee performance measurement and feedback system.Can companies assume the sabermetrics approach to talent assessment, selection and utilization ? One can imagine that this is possible in a manufacturing or a sales environment where there is a direct relation between employee action and measurable outcomes. It becomes more difficult in the finance, marketing or human resources arena where the immediate uphold of employee actions is less obvious. Therefor it would be a major breakthrough if one would be able to identify those factors that predict success.Billy Bean in Moneyball, after identifying the right empirical data and then training (and convincing) his people of the new approach needs to build organizational capability in using and implementing his new system. In the same way, if a company comes up with a new way of determining what will lead to success (see question 1) it cannot stop at just inventing the new system, the organization needs to build capability to use it as a competitive advantage. To build this capability, employees performance needs to be evaluated in the light of how much he/she is contributing to the success of the new approach.Usually this capability is built through more intangible factors like company culture, teamwork, motive etc Question 3 What is the key driver of building a successful business ? I have been influenced several books (like Blink) or the success of a Facebook, so upto now I assumed that the way to build a business is largely by intuition, belief and drive Find something you think consumers are fire in and then build it. In Moneyball it is exactly the opposite success (in the form of superior financial performance) is achieved through meticulous measurement and theory testing.There is a very clear process and approach behind the success of the Oakland As decisions are based on first demanding empirical evidence second, examining the cause-and- performance debate that would explain the empirical evidence third, experimentation and fourth, continuous learning. Moneyball is a case study on the application of evidence-based management. It boils down to a very logical cause-and effect analysis of the links between resources, cost of resources and performance.Bonus question Why do colleges pay so much attention to test scores for MBA programs if it is highly probable that my test scores will not relate to my future success in business ? Moneyball clearly makes the point that success does not just front of having a lot of good data but mainly on having data that are clearly l inked to a positive, successfull outcome. It appears that, looking at all the stories of successful businesspeople that did not even finish college, MBA programs should investigate the link between their admission criteria and future successAs a consequence an intensely competitive market for graduates of elite programs has emerged, resulting in prices being bid up relative to the next tier of MBA programs. However, second tier programs have highly dexterous students who receive excellent educations, and thus, are well positioned to be successful executives. Hiring companies could find ways to assess the abilities of MBA students at these programs and obtain excellent talent at a discount relative to the graduates of top schools.MoneyballMoneyball is a book written by Michael Lewis when he follow Oakland As general manager Billy Beane in the summer of 2003 to see about his approach to running a major league organization. He figures out that just because you may not have all of the money in the world, say like the New York Yankees, that you can still win your division and make the playoffs. Billy Beane shows you his approach at how he wins as many games as he does that no other team was willing to follow.He would pay attention to statistics that no one else did, like on base percentage, amount of walks, and slugging percentage, and made his team into one of the best in the majors. Since his theory has been proven its been shown that on base percentage and slugging percentage are better signs of offensive success and avoiding an out is more important than descendting a hit.Oakland had one of the smallest payrolls in the league with $55 million and were forced to get small market players to fill their roster. That meant that every pick they had in the amateur draft counted and couldnt afford to miss. In the book it talks about how Billy got his idea on why to run his organization like this, and he got it from Bill James. Bill James was a writer and obsessive ba seball buff who wrote many books on baseball, but his Baseball Abstract are the ones that had the most force.James books though were laughed at when they first came out and didnt really make an impact until Billy Beane, who had read every book of James, ran his organization like James had said to. Ever since then almost every club has changed how they go about picking up players and using players. Moneyball is one of the best books of all time and has helped changed the way baseball is looked at and played in many peoples eyeball and even in major league organizations.

Lincoln High School

For most students at Lincoln High School, today is no different than any other regular school day. For me however, its the day Ive been looking forward to for over a month. Today is the day when our embarrassing work during numerous evening rehearsals pays off. Today is the day when the hundreds of hours put into making costumes, building the set, and intricate make up designs are displayed. Today is the day we overt the show.One by 1 the students filter into the theater room. For the first evening performance, call is at 500, but by the time Ive arrived at 430 room 220 is al constitute filled with students busily preparing for the show. Costumes begin to disappear from the costume closet and a thin layer of powder and skim makeup appears on the counter. I manage to squeeze my way through the mob of people standing around, chatting, applying makeup, or curling hair and find myself a wonderful seat in front of the mirror. As I sit down Im overcome with a thick, chocking cloud of h airspray.Over the near hour students slowly transform into their characters, no longer the same people who walked through the door earlier this evening. The director enters and shouts Twenty minutes until showMyself, and everyone one else in the theater room echoes in response, Thank you twenty You can almost feel the level of excitement rising. The chattering gets a little louder. currently after the announcement, the cast gather around the tables and began to stretch. The chattering dies down, and I begin to reflect over what weve accomplished over the last month and a half. v minutes until the show starts. Everyone circles up and join hands so the seniors can continue on the tradition of The Energy Circle. Are you ready? Everyone replies in their stage whisper, Yeahhhhh Then lets get ready to rumble The wave is started around the circle. It goes around once, twice, and than dies out. Its time to report to our places.As everybody waits, fasten in the wings of the stage, my mind begins to race with questions. What if I forget my line? What if I miss a cue? My thoughts are intercepted with the dimming of the lights. Black out. Everyone quickly, but piano gets into their opening position and freezes. The lights come up, and the show begins.Time starts to fly by. We are performing the show better than at any rehearsal. Before I fare it Im taking a bow. The crowd is cheering wildly. The lights go out and the cast exits off stage. Only moments later, the senior dip begins to fill with parents, grandparents, siblings, and friends. I am overjoyed to see some of my friends, and immediately I am bombarded with hugs and positive reviews.Soon, people begin to pull away from their family and friends because there are duties and chores that motivating to be taken care of before anyone can leave. Costumes are gathered, neatly hung up and the makeup grime is wiped off of the counter. The floor is moped, the tables are cleaned, and the chairs are pushed in, ready for s tudents in class tomorrow. The room is spotless, and we are allowed to go home and rest to prepare for another show tomorrow night.

Customer Contribution to Improving Service Quality in the Hospitality Industry

step Management in Services Drago Constantin Vasile The Buchargonst Academy of sparing Studies, Romania E-mail emailprotected com Abstract The actors on the nowadays business stage mentation no more well-defined theatrical roles with clear and rigid borders between them. Hospitality industry in particular is a good subject how it has been blurred the roles that nodes play in dealing with serve of process providers. The study reveals that customers squirt influence the character reference of cordial reception expediency through execute a tonus cover region.This involves a series of activities to be achieved by them (1) on-the-spot role control, (2) servicing passure control, (3) note consultancy, and (4) co-production control. However there are nigh difficulties and the cordial reception organizations need a structured climb up to overcome them. Developing a system to enhance the effectiveness in performing this go is an important argufy for the hospitality organization deal outment.Our study recommends five courses of actions to be embarrassd in much(prenominal) a system. They envisage (1) increasing the customers knowledge of the soakeds role greensplaces,(2) encouraging customers to voice their concerns, (3) training customers (and employees) to manage the interpersonal envision, (4) motivating customers to involve in performing the quality-control function and (5) training customers about their tasks in coproduction.Keywords quality, hospitality industry, hospitality advantage, religious good, customer JEL Classification L83, M31, M11 Introduction The issue of quality has taken an increased greatness in business, being associated with a competitive entertain that can ensure the firms profitability and survival (Maddern et al. , 2007). The recognition of the nature and the important role of quality in business is the result of an developing of quality ideas over time. To this respect, Dale and Cooper (1992) describe four stages (i) quality inspection, (ii) quality control, (iii) quality assurance, and (iv) total quality management.The last involves a shift of paradigm a changing culture where quality is a basic value of the organization and the goal is a steady improvement in quality, as a strategy to gain competitive advantage. The assumption is that suggestions for improvements whitethorn come from any level in the organization (Barnes, 1995). But, in our opinion an important formulation is that valuable suggestions may come from the exterior of the organization, in particular from customers.The aim of this study is to discuss the ch totallyenge caused by managing service quality in the hospitality industry. The key questions are how customers may contri furthere to improving Vol XI Nr. 26 June 2009 441 customer Contri just nowion to improving Service tone in the Hospitality Industry quality and what approach should adopt the hospitality organizations to enhance their part. The spec ific characteristics of the hospitality function cause an inherent familiarity of the customer into their design and/or provision.In this context we introduce that customers may perform a quality-control function and the actions firms can take regarding the co-option of customers competence must be encouraged because of their beneficial effects. Our line of reasoning relies on theories and concepts from the international scientific literature and on the practice in the hospitality organizations. The evaluation of the issue of customers contribution is made from the original stead of integrating tell aspects within a function of quality control that can be assigned to customers of the hospitality services.The first section of the study presents the characteristics of hospitality services which provides the main explanation of the customers association. The second section describes the activities that are let ind in the quality-control function. The last section discusses the d ifficulties that may be encountered in performing this function and it is presented a model of a strategy for enhancing customer contribution to improving hospitality service quality 1. Quality in the hospitality servicesQuality is an important composition in management and marketing research but there is no agreed definition of the word among scholars and practicians. Faced with the great mo of localizes of view, Garvin (1988) describes several categories of the way in which the concept can be defined. A first perspective is that high quality is identified by customers with the assist of their senses, for sample by looking to the furniture design in a hotel room, by testing the nutrient, by perceiving the atmosphere of a restaurant. A more technical point of view is represented by definitions based on superior product/service attributes, or those underlining conformance to specification which involves carrying out operations with zero defects. Finally, separate definitions a re customer-oriented. So, it is recognized that the customer decides what quality means based on the fitness for use from his/her perspective, or on the can of the best value reliable for his/her money. When dealing with the topic of quality in the hospitality industry, we have to take into consideration some particularities that result from the nature of the hospitality services.The characteristics corresponding intangibility, heterogeneity, simultaneity, perishability (Ioncica, 2000) have an squeeze on the shipway quality is managed. For example, in their well-kn cause study, Parasuraman et al. (1985) conclude that service quality is founded on a comparison between what the customer feels should be offered (expectations) and what is provided (performance). to a greater extent than that, as relieved by Gronroos (1984), customers do non evaluate only the solvent of the service (the technical quality) but they also take into consideration the service delivery (functional quali ty).For instance, in a restaurant setting, the delicious food served to the guest is the technical quality of a service while how the guest is treated and served by the waiter is the functional quality. Both of them give influence to the customer in perceiving the service quality. In the context of our study, we also mention other significant implications. bingle is the fact that hospitality services are generally consumed at the point of production, which bring forths inspection of the service output very difficult. This requires the presence of an inspector at the service delivery (Barnes, 1995).The job can be performed by an employee of the hospitality company, but also the customer may be involved in the process. 442 Amfiteatru Economic Quality Management in Services Another significant aspect of a hospitality sale is that it can be define as a human race experience for consumers. A visit at a hotel is finished without a product to be taken home in exchange, the guest will t oy with the whole experience. Pine and Gilmore (1998) point out that experience is different from service, as different as the last is from goods.They consider that an experience occurs when a company measuredly uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event. Commodities are fungible, good tangible, services intangible, and experiences memorable. (Pine and Gilmore, 1998, p. 98). For example, theme restaurants such as Hard Rock Cafe offer food, but this is a prop for entertainment. Also, luxury hotels like Burj-al Arab do not provide accommodation but memorable moments of life for guests.Thats why, in this paper well use the equivalent toll of customers and guests (i. e. buyers of experiences). Finally, hospitality services usually involve the customers participation in component to create the service value (Calycomb et al, 2001). The degree and forms of participation are very different. Sometimes, it is low, when all that is required is customers physical presence (e. g. attendance at an flush show in a all inclusive resort) other times, it is higher, when guest is part of the service experience (e. g. ctive involvement of the audience at the evening show). In this paper we are interested of the customers participation in the area of managing quality. 2. The service quality control function of the customers A function is a general category of activities that a person must perform. For example a managerial function refers to the activities performed by managers to develop and maintain work environments in which people can accomplish goals effectively and efficiently. Fayol first suggested a set of five functions that were widely accepted and are popular until today.In this field of quality management in the hospitality organizations, we think that an important function is performed by customers, namely service quality control function. Some argumentations support this opinion. wiz ar gument is that the changing dynamics of business has modified the traditional roles of customers who have become active players in the creation of value. As Prahalad and Ramaswamy (2000) put it customers let knowledge and skills that are useful to companies and they tend to engage themselves in an active dialogue with manufacturers of products and services.So, from the companys point of view, they become part of an enhanced network from where competence can extracted in the benefit of all parties involved in the value chain. The customers competence is an essential issue in the hospitality industry where they play key roles in the production and provision of services. Other arguments are provided by the research dealing with the customers roles. Much of the existing literature focuses on their roles as sources of income or proxy marketing agents who disseminate study about venues or brands (Lugosi, 2007).However, there is a literature that offers insights towards a customer-firm p artnership perspective. LangnickHall (1996) describes five distinct roles for customers (1) preference, (2) worker (or coproducer), (3) buyer, (4) beneficiary, and (5) outcome of transformation activities. All of them involve different degrees of participation with various possibility of co-opting customers competences. For example, as a resource customers supply inputs that can include any of the factors of production capital, natural resources, ideas, or any tangible or Vol XI Nr. 6 June 2009 443 Customer Contribution to improving Service Quality in the Hospitality Industry intangible contribution to production activities (Langnick-Hall, 1996, p. 798). Bitner et al (1997) suggest that consumers may participate in the construction of service experiences in three ways (1) as productive agencies (e. g. providing inputs) (2) as contributors to quality, satisfaction and value (e. g. patrons of a bar may see it is as partly their responsibility to entertain themselves in the venue) a nd (3) as competitors (e. g. ustomers choose to provide services for themselves, for example, by purchasing alcohol and consuming it at home). Ford and Heaton (2001) highlight that customers may take responsibility for entertaining coadjutor consumers, directing the behavior of staff and guests, and providing critical feedback. In this paper we focus on the active involvement of the customers in assessing quality of hospitality services. The hospitality services involve a person-to-person interaction, i. e. an interactive process between service providers and receivers.In this context perceptions and actions of both partners should be taken into consideration when evaluating and managing quality. In this respect, customers actions may be regarded as components of a genuine quality-control function. The main activities that are included in the quality-control function are presented in figure 1. CLIENTS QUALITY CONTROL execute On-the-spot control Service failure control Quality consultancy Co-production control FIRMS Figure 1 The components of the customer quality control functionOn-the-spot quality control. The hospitality firms commitment to service quality is highly dependent on the employees who have tasks of the delivery of the service and who are part of the service through their attitude and behaviors. They are ultimately responsible for the satisfaction or dissatisfaction of customers with the experience they have (Presbury et al. , 2005). Managers spend time to supervise, train, motivate, and reward the employees so that they should produce sharp guest experiences (Ford and Heaton, 2001).However a manager, say, in a hotel cannot be present all the time near severally of his/her subordinates. On the other hand, guests in a hotel are very often in contact with frontline employees, talk to them, and see their job performance. So, they have the opportunity to control the employees activity and fight down when the last fail to behave as evaluate. It is also important that customers should have adequate knowledge and experience in evaluating the employees job performance and in assesing the quality of the service delivery.Many hotel guests who are familiar with hotel services meet this requirement. In conclusion, many customers do have the willingness and the necessary competence to signal nonconformance to quality standard in the activity of frontline staff. More than that, they can take corrective actions through negative comments, praise, or tips. The same aspects are valid for customers interactions with each other. For example, in an all-inclusive resort the guests dance together, play games and make sport, or attend evening 444 Amfiteatru EconomicQuality Management in Services shows with capacious participation. In many such situations, customers help each other in baptistery someone fails in performing adequately his/her part in the common hospitality experience. Service failure control. A type of control activity si milar to the former is linked with customers formal complaints and suggestions in case of service failure. Chung and Hoffman (1998) recognise three categories of service failures (1) Service system failure (e. g. cold food, slow service, insect problems, dirty silverware) (2) Failures in implicit or explicit customer requests (e. . food not cooked to order, lost reservations) (3) Unprompted and unsolicited employee actions (e. g. wrong order delivered, incorrect charges, rude behavior of employees). Hospitality services have a great impulse to fail due to their intangible and experiential nature, or the simultaneous production and consumption. The organizations cannot also guarantee error-free in advance due to other several factors. One is the high human factor (Susskind, 2002), namely high level of human interaction between frontline staff and consumers, giving encouragement to variability in service quality.Other ones are uncontrollable external factors (e. g. customer late ar rival) or the possible confusion as to what exactly the firms have been promised. On the other side, the todays restaurant or hotel guests are more demanded and educated, so it is more difficult to meet their expectations (Lee and Sparks, 2007). Quality consultancy. Customers often provide valuable consultation earlier and after the service experience (Ford and Heaton, 2001) and a significant area of interest concerns the service quality.Generally, this activity consists in providing info by the customer about what he/she likes or dislikes about the guest experience. The typical methods by which the firm collects such information are surveys, mostly in form of comment cards or detailed questionnaires. A comment card encourages guests to provide observations or suggestions about their service experience. The small size, easy distribution, and simplicity are considered sufficient factors to make customers to encounter them out. Questionnaires address, inter ales, the businesss phys ical and service attributes areas (e. . rating the hotel room on a Likert-type case) so that when analyzing the data managers could get an idea of the relative importance of these attributes to guests overall satisfaction. Co-production control. The most important way in which guests can participate in service experiences is that of active co-producers. In this case, the customer behaves as a overtone employee who contributes effort, time, or other resources to either design the service or perform some of the service delivery activities (Caycomb et al, 2001 Lengnick-Hall, 1996).Consequently, quality of a service is dependent on the quality of customers resources (e. g. adequate information about his or her needs), contributions, or behaviours (e. g. the way in which he/she interacts with the service provider). Hence, the necessity that quality control should be parted between organization and customer in function of each party contribution to the service design and provision. For example, a prerequisite for service quality is the firms understanding of customers needs, but also the firm must ensure the clarity of the customers tasks, i. . what is expected and how is expected to perform. On the other hand, the quality of customers participation depends on his or her ability and motivation to do the work. In addition to co-producing their own experiences, guests are often part of each others hospitality experience (e. g. enjoying the meal with other people at a restaurant). Again, the quality of participation can influence positively or 445 Vol XI Nr. 26 June 2009 Customer Contribution to improving Service Quality in the Hospitality Industry negatively the experience for others.Successful hospitality organizations look for opportunities to include their guests as a part of each others experience in positive ways. 3. The strategy to enhance customer contribution to improving service quality The quality-control function exists in a certain degree in almost all the hospitality interactions. The first step of a successful organization is to recognize the value of customers participation. On the other side, the performance of the quality-control function by customers is not an easy task due to a consequence of risks and limitations in the process.On-the-spot inspection of the frontline personnels job performance may give renegade to defensive reactions. Sometimes it is possible that employees should not appreciate or accept guests comments even when they are responsible for the quality failure caused by their poor performance. This has a potential of conflict resulting in hurt feelings and, finally, unhappy customers. The risk is higher if customers have excessively high expectations about the services the hospitality organization has to deliver. This part of confusion has a negative impact on the effectiveness of the quality-control function operation.Another risk does not come from a guests intervention but from their neglect of react ion, when they do not voice their concern. This is a loss for the hospitality organization because the management receives no more a qualified help of the experienced customers who possess the competence to supplement its effort of improving service quality. Concerning service failure, customers typical reactions are exiting silently and never to return, continuing to patronize the establishment despite their dissatisfaction (but they will spread a negative word-of-mouth), or voicing their complaints to the operator (Kim et al, 2009 Susskind, 2002).Customers complaint is the most valuable reaction because it can give rise to prompt corrective actions of the service provider, such as fixing product and service delivery problems. The difficulty with the customers function of quality adviser is represented by the fact that he/she must accomplish two basic condition. First, he or she must possess adequate knowledge and experience. Second, he or she has to possess the willingness to par ticipate in activities that involve spending time. Besides these aspects, a problem resides even in the methods by which the hospitality organization collects information from customers.Most of them are quantitative data such as rates of customers perceptions as a point on a scale provided by questionnaires or comments cards. But these methods might not help the hospitality organizations to obtain insights on what guests are thinking about the quality of the service experience. For example, as Pullman at al. (2005) point out, if hotel guests rate their perception of employee friendliness as 7 points out of 10 points, instead of 8 points, it is not very clear what this departure in perception means.Finally, co-production implies the division in various proportions of the hospitality service provision between staff and guests. This introduces some uncertainty in the system in comparison with the situation when only trained and motivated employees do the entire job. Firstly, custo mers may have poor abilities to do their work. Secondly, some of them may prefer not to act as co- producers (e. g. they prefer to be served by waiters instead of preparing, say, salad by themselves). 446 Amfiteatru EconomicQuality Management in Services These difficulties highlight a number of issues that are important to be taken into consideration. Consequently, we think that a strategy to enhance customer contribution to improving hospitality service quality has to include five courses of action Increasing the customers knowledge of the firms quality standards Encouraging customers to voice their concerns Training customers (and employees) to manage the interpersonal encounter Motivating customers to involve in performing the quality-control function Training customers about their tasks in co-production.Increasing the customers knowledge of the firms quality standards. Customers have to be very familiar with the quality standards of a service in order to perform effectively the quality-control function. However, the hospitality organization has a role to play by helping customers to know better its performance standards and relevant rules, regulations, policies, and procedures. Advertising is a means by which firm can express its value proposition but also other discourse methods are adequate.For example, the manager making the table rounds at a restaurant and the hotel manager talking with a guest have the opportunity to clarify such issues. Encouraging customers to voice their concerns. A dissatisfied or upset guest who but walks quietly off is an inconvenient situation for the hospitality organization not only because it loses one customer or more customers (taking into account the negative word-ofmouth communication). The firm loses valuable information about a service failure.From another point of view failing in expressing a feedback, the guest abandons his/her role of quality-controller. The organization must prevent it, for example trough c learly inviting customers to express their opinion about the quality of the service experience, explaining how a complaint should be lodged, or simply how to give feedback. In case of service failure, adequate service recovery (i. e. actions addressing the customer complaint) can restore customer satisfaction (Kim et al. , 2009). A distinct issue is that of the customers involvement as a quality consultant.The firm may increase the effectiveness of the consultancy process through collecting not only quantitative data but encouraging customers to provide a more detailed feedback. For example, a section can be included on the comments cards asking open questions. Thus, the customer is allowed and encouraged to explain good or bad incidents, or to mention employees and their actions that have made pleasant or problematic the service experience. Training customers (and employees) to manage the interpersonal encounter.Making suggestions to the employee who fails in observing the quality standards requires appropriate behaviors of the both parties in the encounter. This is even more significant in case of complaints. In terms of transactional analysis, the customer who indentifies a service failure and makes a critical comment or lodge a complaint is in the psychological ego say of Parent, using evaluative, critical, disapproving behaviors. Usually, this ego state activates another one, the Child ego state, involving confronting responses, anxiety, blaming others, anger.Such a transaction is not productive at all because it gives rise to defensive (i. e. aggressive or passive) attitudes. Generally, the most effective human relationships and performance come from the Adult ego state. Hospitality organizations must encourage and help the customer to adopt an Adult behavior which involves a rational approach of the case, providing and collecting clear and relevant information, or making Vol XI Nr. 26 June 2009 447 Customer Contribution to improving Service Quality i n the Hospitality Industry claims with calm behaviors.The same is valid for employees who must be trained to always react in a friendly manner to customers observations and complaints. Motivating customers to involve in performing the quality-control function. Customers must be motivated to engage in performing the quality-control function. A motivator for undertaking the role of on-the-spot controller can be the fact that the guest feels qualified to do it and that he/she has paying(a) for the service. But, most of them may prefer not to assume additional burdens upon them.This is a critical aspect in performing quality consultancy tasks, or in co-participation. Because hotel guests may not accept to spend time to answer open questions unless there are some incentives to be received, the management may make some promisses like free dessert if the customer will become a consultant in a program of improving quality. Being member in a focus group involves sometimes the remuneration o f the participants. Finally, customers motivation to the quality of co-participation is a complex issue because of the great variety of situations and degree of involvements.An interesting contribution to the topic has been made by Schneider and Bowen (1995), who has identified several possible incentives for co-production (a) productivity increases that result in lower prices, (b) increased self-esteem because of increased control, (c) more discretion and opportunities to make choices, (d) shorter waiting times, and (e) greater customization (cited in Langnick-Hall, 1996). It is the duty of the organization to define appropriate ways to motivate its own co-producers. Training customers about their tasks in co-production.Co-production involves special worry because of the degree of uncertainty it introduces in hospitality service provision. To enhance service quality it is essential that customers should know what and how they are expected to perform their tasks. Hospitality organi zations have several responsibilities. First of all, they must identify suitable services for co-participation and the degree of customers involvement in designing and providing the service. Then, it is necessary a metrical selection of the customers who are able and willing to become co-participant in service provision (Do they have the necessary skills?Is the experience too dangerous? Is this participation in accordance with their expectation? ). Finally, customers must be trained so that they should understand their specific roles and contributions to co-production. In this respect, the organization may receive a valuable caution from other guests who are co-participants and who can help with training the colleagues to perform better. But even in this case, the organization has a responsibility to look for opportunities to include their guests as a part of each others experience in a positive way (Ford and Heaton, 2001, p. 1). Conclusions The study examines the complex interact ions between hospitality firms and their customers and from the perspective of the formers involvement in the organizations quality management. The customers role is quite extended in this area and has multiple facets. Thus, based on relevant international literature, the first research question receives the answer that customers may contribute to improving hospitality service quality through accomplishing on-the-spot control, service failure control, consultancy, and co-production control.A quality control function is proposed to summarize and describe these activities. The value of the theoretical model resides in providing a unitary view of some actions of customers that seem to be disparate but have the same end of addressing service quality issues. So, the firms managers may go further from simply recognizing the value of 448 Amfiteatru Economic Quality Management in Services customers commitment to quality assessment and control and this conceptual framework may help with deep ening their understanding of these processes.Also, the study put into light the obstacles hindering the performance of the above mentioned function. Following this line of reasoning, several courses of actions are suggested to be espouse by the hospitality organizations to enhance customers contribution to managing service quality, which addresses the second research question. The findings have significant implications for shaping a strategy to enhance customer contribution to improving hospitality service quality. The core of this strategy is constituted by intensifying the two-way communication between the two parties involved in the hospitality service experience.On one side, transmiting information about the firms quality standards may eliminate customers possible confusion as to what exactly the firms have been promised. On the other side, the firm has to encourage customers to express their concerns, to give feedback, to lodge complaints when necessary, to communicate observa tions and suggestions about the quality of service experiences. Finally, an important aspect is also the perspective of the Transactional Analysis, underlining the effectiveness of objective and problem-oriented Adult-Adult relationships between customers and hospitality firms employees.Further research can be developed on the basis of the theoretical model and strategy presented in this paper, aiming to testing the customer quality control function and identifying good practice of its performance. References 1. 2. 3. 4. 5. 6. 7. 8. 9. Barnes, D. , Managing operations, The Open University, Milton Keynes, 1995 Bolwijn, P. T. , Kumpe, T. , Manufacturing in the 1990s Productivity, flexibility and innovation, Long Range Planning, Vol. 23, No. 4, 1990 Chung, B. , Hoffman, D. K. , Critical incidents, Cornell Hotel and Restaurant Administration Quarterly, Vol. 39 No. 3, 1998 Claycomb, C. t al. , The customer as a productive resource a pilot study and strategic implications, Journal of Bu siness Strategies, 2001 Dale, B. G. , Cooper, C. , Total quality and human resources An executive guide, Blackwell, 1992 Dutta, K. et al. , Service failure and recovery strategies in the restaurant sector, International Journal of Contemporary Hospitality Management, Vol. 19, No. 5, 2007 Ford, R. C. , Heaton, C. P. , Managing Your Guest as a Quasi-Employee, Cornell Hotel and Restaurant Administration Quarterly, April 2001 Garvin, D. A. , Managing quality, Free Press, New York, 1988. Gronroos, C. A service quality model and its marketing implications, European Journal of Marketing, Vol. 18, No. 4, 1984 10. Ioncica, M. , Economia serviciilor, Ed. Uranus, Bucursti, 2000 Vol XI Nr. 26 June 2009 449 Customer Contribution to improving Service Quality in the Hospitality Industry 11. Kim, T. et al, The effects of perceived justice on recovery satisfaction, trust, word-ofmouth, and revisit intention in upscale hotels, Tourism Management, no. 30, 2009 12. Lee, Y. L. , Sparks, B. , Appraisin g touristry and hospitality service failure events A Chinese perspective, Journal of Hospitality & Tourism Research, no. 31, 2007 13.Lengnick-Hall, C. , Customer contributions to quality A different view of the customer-oriented firm, The Academy of Management Review, Vol. 21, No. 3, 1996 14. Lind, M. , Salomonson, N. , A pragmatic conception of service encounters, AIS Special Interest Group on Pragmatist IS Research, Inaugural Meeting, Paris, Dec. 2008 15. Lugosi, P. , Consumer participation in commercial hospitality, International Journal of Culture, Tourism and Hospitality Research, Vol. 1, No. 3, 2007 16. Maddern, H. et al. , Customer satisfaction and service quality in UK financial services, tidings Papers in Management, University of Exeter, No. 0, 2007 17. Ok, C. et al. , Modeling roles of service recovery strategy a relationship-focused view, Kansas State University, 2002 18. Parasuranam, A. , et al. , A conceptual model of service quality and its implications for future r esearch, Journal of Marketing, Vol. 49, 1985 19. Pine, B. J. Gilmore, J. H. , Welcome to the experience economy, Harvard Business Review, Vol. 76, No. 4, 1988 20. Prahalad, C. K. and Ramaswamy, V. , Co-opting customer competence, Harvard Business Review, Vol. 78, No. 1, 2000 21. Presbury, R. et al. Impediments to improvements in service quality in luxury hotels, Managing Service Quality, Vol. 15, No. 4, 2005 22. Pullman, M. et al. , Let me count the words quantifying open-ended interactions with guests, Cornell Hotel and Restaurant Administration Quarterly, Vol. 46, 2005 23. Susskind, A. M. , I told you so Restaurant customers word-of-mouth communication patterns, Cornell Hospitality Quarterly , No. 43, 2002 24. Widjaja, D. C. , Managing service quality in hospitality industry through managing the moment of truth a theoretical approach, Universitas Kristen Petra, 2002 450 Amfiteatru Economic

Life speech

rattling bread and butter to its fullest l m happy to Join with you to daylight, base on something that all humans should do either day, every moment, every minute, every second and every breath. vivification is a priceless object that god gave us. smell is a issue of choices. Life is a start and an end to our destiny. Throughout the years, from Stone long time and now, humans sometimes choose misery over enjoyment which is not wrong further also not right. It s the decision of each of us, wherever we want to waste precious opportunities that Life give us. Humans, Like me and you, should enjoy life to the fullest.We should overturn the chains of misery and wretchedness. We should leave the nest that we once were cowardly of leaving. We should release the cage that kept our happiness and Joy and break It until It s dust that we ar standing on. We should pass on happily and satisfied, once we follow through the life we want. Everything was meant to be there, meant to be don e, meant to play a role In something. We be the piazza reference of our life. We are the stars that shine In the light of our brightness. We are the ones that play the most Important and significant role in our life.We are the center of management of our life. We are meant to achieve the goals we set. It would be fatal if we din t enjoy life. But we want to avoid it. Problems and mistakes are not the things that go wrong that we are. We should overcome what we think, what we feel and what we did. We can t stay the roost of our life sitting in the bench of hell waiting until the day our soul bodge to the sky. We need to act now, it doses t matter what you need to do to complete your destiny, it doses t matter what problems you need to solve on your way to your destiny.That is what life is, a maze where a challenge, a struggle, a journey, a mystery, an calamity was to start, overcome, solved and ended. Its a maze that you will meet beauty, love, promise, tragedy and sorrow. A maze that we give birth spirits, promises, opportunities, songs and gifts. Live life to its fullest and wake up without regrets. Have a cheerful start in everyday and always remember that a new long time starts from zero. Live life to its fullest and share it with others. Share it with others, inspire them, or learn from them. Live life to its fullest and complete the goals you set.Every tincture counts, its like a stair, one step will not make you reach the top, but ten dollar bill steps will. Live life to its fullest and sing it as long as you want to. Life is not only a story youre the main character but also the song that sings and shows your feeling throughout the years. Live life to its fullest and learn from the past. It doesnt matter If today was a bad day for you, think nearly your mistakes and learn from It, as a wise men say People learn from their mistakes not from their remembrance. Live life to Its fullest and take each fortune.Not every day you will have the sa me opportunity as today it might happen In another 5 years or maybe never. create It and don t leave It, use It and don t waste a slap-up opportunity to show your talent and skills to others. Enjoy each opportunity that life takes you to. Live life to Its fullest and treasure every moment. You don t want to lug excellent moments, or romantic moment or bully moments with some people you really care. You need to treasure each of the moments you enjoy In life and keep It In the deepest of your soul. Every time you treasure a moment, you will realize that living life to its fullest is important you very much.Life speechLive life to its fullest l m happy to Join with you today, base on something that all humans should do every day, every moment, every minute, every second and every breath. Life is a priceless object that god gave us. Life is a matter of choices. Life is a start and an end to our destiny. Throughout the years, from Stone Age and now, humans sometimes choose misery over enjoyment which is not wrong but also not right. It s the decision of each of us, wherever we want to waste precious opportunities that Life give us. Humans, Like me and you, should enjoy life to the fullest.We should avoid the chains of misery and wretchedness. We should leave the nest that we once were afraid of leaving. We should release the cage that kept our happiness and Joy and break It until It s dust that we are standing on. We should pass on happily and satisfied, once we fulfill the life we want. Everything was meant to be there, meant to be done, meant to play a role In something. We are the mall character of our life. We are the stars that shine In the light of our brightness. We are the ones that play the most Important and significant role in our life.We are the center of attention of our life. We are meant to achieve the goals we set. It would be fatal if we din t enjoy life. But we want to avoid it. Problems and mistakes are not the things that go wrong but we are. We should overcome what we think, what we feel and what we did. We can t stay the rest of our life sitting in the bench of hell waiting until the day our soul float to the sky. We need to act now, it doses t matter what you need to do to complete your destiny, it doses t matter what problems you need to solve on your way to your destiny.That is what life is, a maze where a challenge, a struggle, a journey, a mystery, an adventure was to start, overcome, solved and ended. Its a maze that you will meet beauty, love, promise, tragedy and sorrow. A maze that we receive spirits, promises, opportunities, songs and gifts. Live life to its fullest and wake up without regrets. Have a cheerful start in everyday and always remember that a new days starts from zero. Live life to its fullest and share it with others. Share it with others, inspire them, or learn from them. Live life to its fullest and complete the goals you set.Every step counts, its like a stair, one step will not make you reac h the top, but ten steps will. Live life to its fullest and sing it as long as you want to. Life is not only a story youre the main character but also the song that sings and shows your feeling throughout the years. Live life to its fullest and learn from the past. It doesnt matter If today was a bad day for you, think about your mistakes and learn from It, as a wise men say People learn from their mistakes not from their remembrance. Live life to Its fullest and take each opportunity.Not every day you will have the same opportunity as today it might happen In another 5 years or maybe never. Take It and don t leave It, use It and don t waste a great opportunity to show your talent and skills to others. Enjoy each opportunity that life takes you to. Live life to Its fullest and treasure every moment. You don t want to forget excellent moments, or romantic moment or great moments with some people you really care. You need to treasure each of the moments you enjoy In life and keep It In the deepest of your soul. Every time you treasure a moment, you will realize that living life to its fullest is important you very much.

Obesity and Government Control

Obesity and Government Control In todays fraternity there are many Americans who are either overweight or obese and have diabetes. David Zinczenko in Dont Blame the Eater argues that troubled viands companies ate to be blamed for the fleshiness that is now very common in the US. Radley Balko argues in What You Eat is Your Business that the regimen is responsible for the obesity epidemic that the US is found in today. The government should have some in not all go or regulations on what the people of the unpolished decide to extinguish.With no control the US is headed for a nation of overweight, obese, diabetic, and un healthy people. Before the early 1990s, diabetes found in children were usually because of genetic disorders and around quintet percent of the children were obsess or had Type Two diabetes. According to the National Institute of Health, about thirty percent of the children population has Type Two diabetes. Because of the extend in the hail of people who are b eing diagnosed with diabetes, the amount of m iodiny spent on health care costs is a surprising one hundred billion a year.Since 1969 that has been a dramatic increase of about ninety-seven billion. (Zinczenko) Zinczenko argues that many fast food restaurants dont give information on the calorie count their food contains. Unlike grocery items, there arent many fast food companies that provide their clients with the calorie information on their food labels. By not giving out this important information, getrs arent aware of the unhealthy consumptions.Although this is a well(p) point, we as humans are shiny enough to know that if we walk into a fast food restaurant, the food we buy isnt going to be the healthiest and that if we eat this type of food in two ways a day every day or even every other day, we will eventually tell on a great amount of weight and make our body vulner subject to health risks such as diabetes. The government should make it a law for restaurants such a McDo nalds, Burger King, and Wendys put exactly how many calories each thing on their menu has.The fast food industry doesnt only target adult scarce alike children by selling kids meals that come with a toy from that popular movie every child wants or has watched or that popular toy company. This is how they attract kids but in return for the money, they give kids that delicious but unhealthy burger with a toy that usually ends up lost or in the garbage afterward a few days or even hours. Instead of giving a side of fries and soda, what they should do is give kids a daily payoff serving with he choice of either orange or apple juice. There should be a regulation on the amount of calories children can consume at these restaurants. These children are the future of the country and if they grow up having horrible eating habits, how this country going to get anywhere with people who arent able to do a certain job because of their health problems? The government should put very tight rest rictions on how the fast food industry carries itself when it comes to selling food that isnt healthy.According to Zinczenko, prepared foods arent covered under Food and Drug Administration labeling laws. (Zinczenko 393) This is one very important thing that the government should definitely change. populate need to be informed with the amount of calorie intake that delicious Whopper has. If the person sees how many calories they are eating they may second intend about eating fast food four times a week. Changing this regulation can make a difference on psyches life.Balko states that, state legislatures and school boards across the country have begun banning snacks and soda from school campuses and vending machines, (Balko 396) and that this is not the way to combat obesity. By the government banning the unhealthy foods we eat, they are taking responsibility on our health care and wellness, instead of us worrying and taking care of ourselves. Although Balko makes a good point, ri ght now the government had no control on our food consumption choices and we are still making horrible health choices.If the government takes control on the food we can and cant eat, we soon will accustom ourselves to pick a fresh apple over some cryptic fried onion rings. Pretty soon the US will find itself in a society where the amount of people who are diabetic and obese isnt sky rocketing. Like everything, there is always going to be those people who dont agree with the government telling us what to eat and what not to eat. The way I see it right now, in this specific time in life, I would agree with the government helping us out.A humble push wont hurt and in the long run it can make a huge difference on our own health and for the health of those we care most, them being our children, parents, family, and friends. Works Cited Graff, Gerald, and Cathy Birkenstein. Dont Blame the Eater. They Say / I Say The Moves That Matter in Academic Writing. New York W. W. Norton &, 2010. 391-94. Print. Graff, Gerald, and Cathy Birkenstein. What You Eat Is Your Business. They Say / I Say The Moves That Matter in Academic Writing. New York W. W. Norton &, 2010. 395-99. Print

The Holocaust – Why was this happening to me?

I could hardly breathe or move in the cramped animal wagon. The stench of filth and disease surrounded me and I longed for sporting air. My name is David Cohen and I can non believe how my life was torn apart in such a short space of time, nor do I understand why it happened even afterwardsward all these years later. I will never forget that warm April afternoon when I rushed home from helping in my induces jewelers store. I was surprised that the front door was open, plainly nevertheless ran in shouting for my Mother. I heard thuds and screeching as if the heavy furniture from upstair was being move. Whats the matter, Mother? I yelled. Two burly soldiers dragged her out of the living room.GO she screamed, through heavy sobbing. I and stood there, in the door instruction, speechless with shock. I hesitated, only if I turned and started to run in the direction of the door, simply a third lofty soldier appeared as if from nowhere dived after me and just lifted me up as if I weighed nothing. We were rigorously marched down to the depressingly grey train station, which was in total and utter chaos. There was a massively indistinct mixture of hundreds of people sobbing, crying and arguing.Where are we going? Whats happening? Ive lost my Mummy a child snivelled. Where is she? but nobody answered. The thickset soldiers shoved us brutally into a waiting cattle truck. There must have been fifty or more people already in this carriage. Daniel Leigh 11Saul Holocaust Coursework On the way to this man-made blaze, I could smell the fear from all the people around me. In addition, there was the stench of remains of old bodies which had most believably died on the most treacherous journey from one place to another (I didnt want to think about it then, but I figured that out after the war).As well as this, there was the reek of infection as the train was juddering past the sunny coun provideside. When we got out of the train, my eyes throbbed as I had to strain , a product of the very little amount of light in the carriage. It seemed to be a pleasant day. We were shoved into several sorting fields where the men were separated from the women, the thin from the broad, and the clear from the strong. Also, there was a sorting field where people were made to say if they had an occupation. I said that I was a jeweler (I only had the experience from my Fathers shop, but I did not tell them).after the painful separation, the SS men ordered the teen-aged to the middle-aged and strong men and women into what they called drill and instructed us into rank. Everybody was then divided into groups of two or three and told to proceed to a wooden hut. We were marched there. It must have been over a mile long. In the wooden hut there were the same machines that my Father used in his shop. I was deployed with a boy named Eric Drench, who was my age, which was then fifteen. The first night I was there was a terrible howling wind. I did not sleep at all, as I sensed that the future is not a particularly bright one.I asked Eric where he was from and where his family came about. He started to tell me his fiction Well my family lived in Poland, but the Nazi SS men came to take us away. My mother hid my brother, sister and me into our wine cellar and locked us up for a few days and told us not to worry. On the third day that we were in there, we heard thuds and screeching as if the heavy furniture from upstairs was being moved we stay put but Daniel Leigh 11Saul Holocaust Coursework we had the impulse to shout out Whats the matter, mother? but we couldnt. My eighteen year old rother David tried to open the herd for the door of the wine cellar but it wouldnt come open so somebody must have been standing on it.David tried again after about half an hour. He managed to open it. I said to be careful and open it slowly. He opened it very slowly and cautiously and he saw our parents being taken away as if they had committed a crime. David fell backwards in shock, he fainted. As my sister tried to repose him, I looked outside the hatch, and to my utter astonishment, three burly soldiers were dragging my mother and shoving my father out of the door. I then had the most uncontrollable rge just to try and rescue my parents but I knew in my heart I couldnt. Then, we waited and waited for the houses and the street to go quiet. later on a while, we came out of the wine-cellar and I dont know how I knew but I had knew that I would never see my parents again.We managed to collect as much food and water as possible and we went. We traveled the country for a bracing of months, but inevitably we knew that we could not go on living like this so we found refuge in a church. They knew that we were Jews, but they didnt hesitate to help. They employed, provide and clothed us for about a onth and then sent us on our way. This way, we had money, food, water and we did not look so Jewish- which I thought was a bad thing to give in to, b ut we had no choice.Eventually, in the freezing winter of last year, 1940, my sister Eva had died due to pneumonia, but my brother and I were still alive. We had stopped at an empty farm- only to discover that when we rested we found it incredibly hard to go on. Having sat down to rest, I suddenly realized how hungry we were. We carried on after a couple hours or so and then we were captured by four lofty Nazi soldiers and were sent here.By the Eric time had finished telling me about his experience, it was morning. I felt it first. I felt the cold air float over me, around me, and through me, like a spirit filling the room with nothing but the knowledge of its presence. We were dragged out of the cabin and were expected to sprint to another field. Daniel Leigh 11Saul Holocaust Coursework At the time when we had to queue to receive our lunch, it was completely out of control. When Eric finally got to the front of the line there were two soldiers, one holding a whip. Eric said Please may I have food, Sir? .They did not give him any food. The soldier holding the whip shouted for everyone to go back, but no-one did. He repeated it again, but this time he said GO BACK OR ELSE THE BOY ACQUIRES 30 LASHES Still, everyone kept pushing forward. As a result of this, the SS men canceled lunch and Eric got the 30 lashes. After this, he found it hard to breathe, let alone move or even work These sort of events continued for two more terrible years. After this period of time, Eric and I had formed a secret legion of the Jews which had survived through the loss of their families, the loss of some of the Jews which had tried to escape, but either died on the way (mines) or they were shot by the SS men.In this legion, we could practice our Jewish laws including praying and lighting the holy Shabbat candles (if we could scavenge them). One Friday night, we could not get hold of any candles so we prayed and sang through the night. The next day, Eric, whom I had become very frie ndly with gathered a few men together and we discussed our immediate future, and how that if we do not receive any help from people who have knowledge about the SS men, how they operate and what were their weaknesses.The next day, Shabbat, there was a battalion of Russian soldiers brought in to the meanness camp for war crimes, some of them were Jewish others were not but supported the Jewish way of life. One week after they arrived, the squadron leader approached our small but cosy gathering and started to mix with us. We hesitated at first but we adapted. After a while, they trained us as soldiers and we eventually escaped from the ultimate hell (for us) and Eric and myself lived on to fight in the American army and to the end of the war. Of the events of which I witnessed and live through, a nightmare invaded reality.

How macroeconomics is different from microeconomics Essay

What is scotchs? Before we start to learn about economics, we look at to control that what is the disparate between macroeconomics and microeconomics. Macroeconomics and microeconomics be the main branches of economics. (Karl E. Case, Ray C. picturesque and Sharon M. Oster (2012) Principles of Economics, 10th ed. Global Edition, Chapter 1).And, I give describe that with examples. Microeconomics seems likes the trees. It studies and focuses on one whole at the same time, like the firm, the industry and the household. Nevertheless, macroeconomics seems like the forest. It is because it studies and analyses the whole economics, the sum of these.First of all, Microeconomics examines the functioning of individual industries and the behavior of individual decision making units, typically firms and households.( Karl E. Case, Ray C. Fair and Sharon M. Oster (2012) Principles of Economics, 10th ed. Global Edition, Chapter 1) It in like manner analyses about the individual producers that is how to allocate limited resources in the production of various commodities to make the level best profits. Furthermore, microeconomics studies how households and firms make choices, how they interact on the market and how the government tried to influence their choice.Microeconomics concerned about peoples decisions and behaviors, that how to affect the supply and demand by goods and services. For example, who is responsible for determining prices and also how to determine the supply and demand by goods and services. Microeconomics would be more focus on examine one aspect of the economic behavior. Nevertheless, it entrust neglect the interaction with the rest of the economy in order. It is for keep the simplicity of the depth psychology. In my opinion, i think the important thing in microeconomics, that is microeconomics ever ignore different puzzles during analysis the individual research.When microeconomics analysis neglects some of these indirect effects, it would b e partial rather than general analysis.Partial equals the microeconomics analysis general equals the macroeconomics. That also is the main different between microeconomics and macroeconomics. And, according to the principle of microeconomics which is microeconomicsfocus on detailed understanding of particular markets. So, many interactions with other markets are suppressed.On the other hand, macroeconomics looks at the economy as a whole and examines the economic behavior of aggregates income, employment, output and so on on a national scale. (Karl E. Case, Ray C. Fair and Sharon M. Oster (2012) Principles of Economics, 10th ed. Global Edition, Chapter 1) Also, macroeconomics studies the interaction of different parts of the economy. Macroeconomics analysis is based on production, income, price level and unemployment throughout the economic behavior. Macroeconomics studies the economy as a whole, including some problem, such as inflation, unemployment and economic generateth.And, some macroeconomics concepts like gross domestic product, aggregate price level and unemployment rate always use for analysis about macroeconomics. Macroeconomics will explain why the economy will have an economic recession and unemployment. And, macroeconomics will talk about why some economies grow much faster than other economies in the long period. Also, macroeconomics involved in policy issues, such as government intervention can reduce the ghastliness of the recession.Generally, macroeconomics focuses on households, firms (which together compose the private sector), the government (the public sector) and the rest of the world (the international sector). And, government has used some policies to influence the macroeconomy. For example, fiscal policy, fiscal policy and growth or supply side policies. Macroeconomics would not study one thing, such as and one product, like a railcar or a bed. They group them to be consumer goods. there are many differences between microecono mics and macroeconomics. The typical different is microeconomics deals with individual and macroeconomics deals with aggregate. That is macroeconomics deals with the sum of these individual. There are some differences,First of all, I will talk about the production different. In microeconomics, the production and output are in individual industries and line of businesses.They will think about what to produce, how much to buy, some of these personal questions. For example, how many cars they will produce or how much office space they need to rent. On the antagonist side, macroeconomics is focused onnational production and output. For example, the total industrial output, gross domestic product and growth of output.The second is about the prices different between microeconomics and macroeconomics. In microeconomics, it just focuses on the prices of individual goods and services. It examines on one products price. For example, price of skin care, price of coal, food prices and also ap artment rents. However, macroeconomics looks at the general price level which is aggregate the price level.For example, the consumer prices, producers prices and rate of inflation, etc. it can use for examine the whole economics and know more interaction on the whole economics. In addition, we will talk about the employment different between microeconomics and macroeconomics. In microeconomics, it is concentrate on employment by individual business and industries. For example, the jobs in the medical industry, number of employees in a firm and number of accountants.However, macroeconomics is focused on the employment and the unemployment in the economy. For example, the unemployment rate and the total number of jobs. Macroeconomics will use this information to analysis the interaction on the markets.Moreover, I will talk about the income difference between microeconomics and macroeconomics. In macroeconomics, income means national income. They just look at the total earningss and the total salaries. They also look at the total corporate profits. On the opposite side, We can see that the income in microeconomics is so small, it just one thing (an individual, not the sum). But on macroeconomics, there are so large, is the sum of all of these. For example, in microeconomics, it looks at the wage in the auto industry, but in macroeconomics, it looks at the sum of wages in all industries. Also, microeconomics and macroeconomics are different on which problems they solve.That is what I mentioned before. Microeconomics solve the problem of resource allocation, that is what is produced, how to produce and whom to produce, for achieve the maximization of individual benefits. Macroeconomics researches resource utilization issues in the social sphere to achieve the maximization of social welfare. Moreover, the research methods are different between microeconomics and macroeconomics. The microeconomics method isanalysis the sum of the amount.The macroeconomics method is analysis the total amount and the average amount, it can reflect the whole economic exertion of the decision, changes and their mutual relations. Also, microeconomics concerned with household income. But macroeconomics concerned with national income.Distinction between microeconomics and macroeconomics is not so strictly fixed. Many economic situations are both(prenominal) involving the microeconomic and also the macroeconomics. For example, the overall level of enterprise to invest in new machinery and equipment, it can help the speed of economic growth.That is a macroeconomic issue. However, to understand the business decision for purchase how many new machinery and equipment, we have to analysis the individual enterprise first. That is a microeconomic issue. Microeconomics is focus on a champion economic unit, such as household and manufacturers. Macroeconomics study the economy as a whole, it analysis the economic issues on the total amount.Generally, in my opinion, the main ly different that between microeconomics and macroeconomics is economics in the small and economics in the large.

Belonging: Indigenous Australians and Connected Family Relationship Essay

Belonging is the enlightenment felt when man gains an awareness of themselves, which may or may not include affiliations to others & the wider world. This insight is plunge in the texts of As You Like It by William Shakespeare, The Last Samurai directed by Edward Zwick & The Past by Oodgeroo Noonuccal.As You Like It initially accentuates familial & political usurpation, injustice, exile & the pain of cosmos made to feel that no one longer belongs in either court or family. The fleshly level of wrestling within the play metaphorically acts as an impulsive level of grappling amongst civilisation. This diminishes both sense of connection amid urban society & in effect, the court is seen as a world of division, inadequacy of acceptance & w here powerless people such as Orlando do not seem to belong.In the play, belonging, however, develops from the interaction of the characters nature & nurture. For Oliver & Orlando these aspects varied. Oliver is of noble birth, yet his degenerate nature contrasts to that of Orlandos. Despite this, Oliver accuses Orlando of being a villain, whilst carrying barely hate for him, personifying his soul, I hope I shall see an end of him, for my soul hates nothing more than he. Henceforth an absence of filial connection existed between the siblings.Nonetheless this insufficiency dwindles as the two embark through Arden, discovering diverse values, emotions & essentially a forced change of nurturing, with Oliver in particular. He experiences brotherly neck & sacrifice, evoking an inherent benevolence, in the paradox, Twas I, but tis not I I do not shame to report you what I was, since my conversion so sweetly tastes, being the thing I am. Oliver now belongs in a connected family relationship, & to a self that he can now perceive as being antithetic from before.Shakespeare uses Jacques to show how the guise of not belonging, veneers a desire to find belonging on other level. Out of these convertities there is much matter to be heard & learned. In repelling a harvest-tide to the court, Jacques endorses a transcended form of belonging, a self-belonging of a philosophical, intellectual & spiritual degree. Ironically, while isolating himself from man, it is through the beau monde of various temporary characters that Jacques cultivates his conceptions about humanity.From the movie The Last Samurai, the concept of belonging is centred on the idea of phylogenetic relation & assimilation. Recalling Algrens initial encounter with the Samurai, a reservoir of fear in the modernised Japanese soldiers is vex as they are overwhelmed by their masochistic nature. Zwicks use of fog concocts an atmosphere of ambiguity & evokes terror amongst the moderns, symbolic of their imbalance in contrast to the kinship of the Samurai. Evidently, Zwick shapes meaning by contrasting two debate societies & values, allowing the responder to realise the importance of belonging.Zwicks attempt to provide the responder with an insight into Algrens prospect is achieved with flashbacks & diary entries. The flashbacks are nightmares of Algrens shameful past, which creates within him a resent & rage towards all things, the essence of his isolation. Likewise the diary entries are an extension on this device in which they keep the responder informed on Algrens current state.Per contra, a clear breaking of disparity emerges as he writes It is here Ive known my first untroubled sleep thus gradually assimilating with eastern culture. The entries part to re give way a lack of defiance & a growing curiosity, the idea of acceptance being associated with reason & comfort ultimately grants Algren refuge & a sense of belonging.The composers use of symbolism contributes to the assertion of attaining belonging. The rainwater is a recurring symbol which represents revelation & growth within Algren & the fire signifies creation & rebirth of a new asylum found with the Samurai. Colour itself is a symbol the dull darker colour s are by and large associated with the westernised area, rendering a disconnected aura. On the contrary, we are introduced to the collation of vibrant earthly colours found at Samurai village, betokening a sense of truth, a place where Algren can develop a conceptual sense of himself & others.In The Past, Noonuccal enunciates her sense of belonging to Aboriginal culture with the direct juxtaposition of the past & present White & Aboriginal ethnology. The importance & connection to the land for Aboriginal Australians is accentuated through metaphoric antiquity, But a thousand camp fires in the forestAre in my blood.The multitudinous campfires insinuates the significant length of Aboriginal history in antithesis with late European settlement & comfortable white culture, In weak chair before electric radiator. Noonuccal differentiates past & present to express how an individuals unresolved identity operator can influence their belonging in the present. Noonuccal fails to find assoc iation with present, white ethnics due to her inability to link & attain solidarity.As an Aboriginal Australian, Noonuccals belonging lies within her Aboriginal identity & her strong interdependency with nature, the land, her ancestors & the past. Her firm belief in animism expresses the camaraderie she shares with her environment. Personification is employed to communicate the idea of animism, as seen in the third stanza, The tall surrounding trees that stir in the wind. Noonuccal achieves a state of harmony through an adumbrate alliance with the land that shapes their integrity.Ultimately, through the use of various literary techniques & discussion of the texts, it is prominent that

Role of Human Resource

We are currently working in Human Resource segment of NP enterprise. Marcus is the Human imaginativeness (HR) director. The directors role is to promote and implement gentleman resource values by planning and managing human resource programs and directing staff. He is responsible for making decisions for the HR department on a strategic level, implementing these strategies, manage operations as the strategy is in action, march on improve on the strategy and yield the results.Other responsibilities include supporting and guiding his subordinates, complying with the law, enhancing reputation of the political party and department and updating the department with new knowledge wherever possible. I am the jitney of the department. In general, a human resource manager has the expertise of HR generalist combined with general cable and management skill.One of the most great things a human resources manager does is set policies for hiring and recruitment. I am usually responsible for writing up trick postings and advertisements when there are slots to be filled, and may besides be responsible for creating new positions when needed. Also, my job is to dictate the companys interview process, and make decisions with admire to how many candidates are offered interviews and the sort of questions that should be asked.Most of the actual interviewing is left up to early(a)s, however, the manager typically meets with the final candidates, and usually has the decisive vote when it comes to hiring decisions but the work of actually narrowing down the puss is typically the responsibility of lower-ranking HR officers. As NP enterprise is a large scheme, the manager needs to report all the departments activities to Human resource director. Human resource is an important department in every company/ organisation as we are in charge of managing the organisations workforce.The central focus for HR management must be on contributing to organisational success. Key to enha ncing organizational performance is ensuring that human resources activities support organizational efforts focusing on improving productivity, service, and quality. To bring by means of these goals, HR management is composed of several groups of interlinked activities. Some of the activities are HR Planning and Analysis by dint of HR planning, managers attempt to anticipate forces that will influence the future tot up of and demand for employees.The importance of human resources in organizational competitiveness must be addressed as well. As part of maintaining organizational competitiveness, HR analysis and assessment of HR effectiveness must occur. Staffing The aim of staffing is to provide an adequate cede of certifiable individuals to fill the jobs in an organization. By studying what workers do, job analysis is the foundation for the staffing function. From this, job descriptions and job specifications can be prepared to recruit applicants for job openings.The selection process is concerned with choosing the most qualified individuals to fill jobs in the organization. HR Development Beginning with the orientation of new employees, HR training and festering also includes job-skill training. As jobs evolve and change, ongoing retraining is necessary to accommodate technological changes. Encouraging tuition of all employees, including supervisors and managers, is necessary to prepare organizations for future challenges. Career planning identifies paths and activities for individual employees as they develop within the organization.Assessing how employees perform their jobs is the focus of performance management. Compensation and Benefits Compensation rewards people for performing organizational work through pay. This is to encourage the worker to contribute more for the organisation and also, it helps to strengthen the bond amid our organisation and employees. Health, Safety, and bail Through a broader focus on health, HR management can assist em ployees with substance revilement and other problems through employee assistance programs in order to retain otherwise satisfactory employees.Workplace protective cover has grown in importance, in response to the increasing number of acts of workplace violence. HR management must ensure that managers and employees can work in a safe environment. Management Relations The relationship between managers and their employees must be handled effectively. Employee rights must be addressed. It is important to develop, communicate, and update HR policies and rules so that managers and employees know what is expected.information owned by the HR department include employees personal information and qualification, Also, managing paychecks to employees, managing the companys taxes, employees employment details and contracts, healthcare benefits for employees. All the information will be shared with other departments in the organisation when needed. There is an interaction between HR departments and other departments in the organisation. Interactions include managing the supply of employees for other departments such as assigning the right workers to the right jobs, firing inefficient workers and handing paychecks to the employees of other departments.